Refund policy

You can cancel any order for a full refund until our artist starts drawing it. Write to store@inksthetik.com with your order number. Unpaid GCash or bank-transfer orders can be cancelled any time from your order page.

Each portrait is personalised digital work made to your specifications. When you check out, you ask us to start right away and acknowledge that you cannot cancel for a change of mind once work has started. For consumers in the EU, UK and similar jurisdictions, this means the 14-day right of withdrawal does not apply once work has begun.

Instead, you get two rounds of minor revisions within 14 days of delivery, so you can fine-tune the result. See Terms for what counts as a minor revision.

Your rights here always apply and are not limited by anything above. If:

• we do not deliver your portrait,
• the artwork does not match what you ordered (wrong people, wrong style, missing paid extras), or
• the file is faulty or will not download,

we will fix it first (redraw, correct or resend). If we cannot fix it within a reasonable time, we will give you a partial or full refund, depending on what was affected.

If you paid for Same-Day, 1-Day Express or 3-Day Priority delivery and we miss that deadline, we refund the delivery fee automatically or on request. The artwork itself is still delivered as soon as possible.

Card payments are refunded to the original card through our payment provider Polar, usually within 5–10 business days depending on your bank. GCash and bank-transfer payments are refunded to the same GCash number or bank account, usually within 3–5 business days. Refunds are made in the currency you paid in.

Polar acts as merchant of record for card orders, and its buyer terms also apply. Please contact us before opening a dispute with your bank: we can almost always resolve it faster.